Frequently Asked Questions for SCRAM Participants

1. Firmly insert the breath tube into the port.

2. Before starting your test:

– Move to a well-lit area away from direct sunlight.

– Remove your hat and sunglasses. Brush aside any hair hanging over your face.

– Stand or sit with your back to a wall, hold your head upright, and look directly forward.

3. Align eyes for the test. When the device displays BLOW, blow steadily into the breath tube until STOP is displayed.

– Regardless of facial alignment, you may complete the breath test by blowing into the breath tube—even if the screen does not display BLOW.

4. If the device cannot take a good photo due to a poor angle, too much sunlight, or obstructions around your face, it will provide you with instructions to correct the issue. Follow the prompts on the device’s screen.

5. If a retest is required:

– The device will display a countdown until the test.

– Retake the test when the device displays Align Eyes and then BLOW.

6. The screen will update to display Analyzing Data. If the test is successful, the device will produce a successful audible alert sound and then the screen will display Monitoring.

Follow the same steps for “How do I take a breath test?” above. If the device cannot take a good photo, it will provide you with instructions to correct the issue. Follow the prompts on the device’s screen.

Your device may prompt you to retest if your testing photo does not meet the quality necessary to automatically match it to your enrollment photo.

Press the Select button, then hit the down button until Volume is highlighted. Hit the down button to reduce/silence the device. When it is time to take a breath test, the device screen will light up and the device will vibrate. The red light will also turn solid.

Plug the device into any AC or USB power outlet using the provided power cord and adapter.

You should charge your device every day until the battery icon is full. This will ensure you have enough battery life to take your required tests. Many clients make it a habit to plug in their device when they go to bed so that it is fully charged for the next day.

Yes. You can take a test while the device is plugged in.

– Red light: Indicates a pending breath test or low battery

– Green light: Active Device

– Blue light: Cellular Connection

Remote Breath Pro connects to the network every 20 minutes to send and receive automated updates.

The best way to keep your device clean is to keep it in its case in between tests. If you need to clean your Remote Breath Pro device, use a mild, non-alcohol-based disinfectant cleaner and a soft cloth. DO NOT submerge the device in water. Breath tubes can be cleaned in a dishwasher or with warm water and dish soap. Allow the breath tube to dry before using.

WARNING: The use of an alcohol-based cleaner or disinfectant could damage the device and could be viewed by your officer as an attempt to tamper.

Yes. You can reuse breath tubes and they can be cleaned in a dishwasher or with warm water and dish soap. Contact the company or agency handling your monitoring if you need additional breath tubes.

No. The device should never be exposed to water.

Consistency is what matters. If you took your enrollment test wearing glasses, you should wear them every time you take a test. If you did not wear glasses in your first test, then take them off every time.

It can. Extreme cases of facial hair growth or removal may prevent the device from automatically matching your tests to your enrollment photos, which will cause a message to be sent to your officer. If a change in your appearance is making it difficult for the device to match your photos, your officer may require you to take a new enrollment photo during an office visit.

Once the device has prompted you to take a test, you will have a set timeframe to complete the breath test. If you are not sure what this timeframe is, contact your supervising officer.

Yes. You can ask your officer to set up a courtesy text message reminder to be sent to your mobile phone.

The device automatically sends test results via a cellular network.

Talk to your supervising agent, who may ask you to obtain a doctor’s note to determine if Remote Breath Pro testing is right for you.

If you need additional information or have a question specific to your situation, please contact the company or agency handling your monitoring. Check your Participant Agreement or court paperwork for contact information or click here to locate your SCRAM Systems Authorized Service Partner.